Order/Delivery FAQ

 Store Hours

Thursdays 11am-4pm
Friday to Sunday 11am-5pm. 
Closed: Mondays-Wednesdays

Online Orders

All orders placed online will be confirmed as soon as possible. Next business day orders must be placed before 1pm. Any orders placed after 1pm will be scheduled for the next available day. You will also be able to pick your desired date on the cart page. 

Our delivery days are Thursday to Sunday. We cannot schedule deliveries outside of this schedule. 

Delivery

The minimum order amount for Local Delivery is $50. Next day deliveries are available. Orders must be placed before 1pm in order to qualify for next day delivery. 

Our deliveries are handled by a local courier and can be included in your checkout. Delivery time is approximately between 1pm and 6pm. The courier will contact you when they are on their way to your location.

The delivery fees are based on distance from our store in Toronto and are as follows: 

Deliveries within 6km: $10

Deliveries 6km to 12km: $15

Deliveries 12km to 20km: $20

Pick up

Online orders can also be picked up from our store at 852 King Street West. Please wait to receive an email indicating your order is ready for pick up before heading to the store. We urge customers to pick up their pies on the selected pick up date to ensure freshness of the product. 

Large orders

Orders larger than 5 items require at least 2 days notice. Looking to send corporate gifts? Please reach out to us at shiela@newpie.co and we can help you give the best gifts!

Customized notes

Our handwritten notes are a great personal touch. Take advantage of this service by adding your personal sentiments to the Contact page. Please include your name and order number and we would be happy to include this with your delivery.