Order/Delivery FAQ

Online Orders

All orders placed online will be confirmed as soon as possible.

We currently offer next day pick up or delivery. On the cart page, you can also choose another date in the future. 

You will receive an email once your order is ready.

Christmas Pre Orders

Next day orders do not apply to the week leading up to Christmas. Instead, we have opened a Christmas pre order program. Please go to the Christmas pre order page and select your preferred product with the corresponding date of pick up/delivery on the product title. Please note that we have a limited amount of products allocated for each day so we will be strict with the pick up/delivery schedules. Orders must be picked up on the date listed on the product title


Delivery

Next day deliveries are available. Orders must be placed before 1pm in order to qualify for next day delivery. 

Our deliveries are handled by a local courier (BLSH). The fees are based on distance from our store in Toronto and are as follows: 

Deliveries within 6km: $10

Deliveries 6km to 12km: $15

Deliveries 12km to 20km: $20

Pick up

Online orders can also be picked up from our Stackt location (28 Bathurst Street #1-101A). Please wait to receive an email indicating your order is ready for pick up before heading to the store. We urge customers to pick up their pies on the selected pick up date to ensure freshness of the product. 

Large orders

Orders larger than 5 items require at least 2 days notice. Looking to send corporate gifts? Please reach out to us at shiela@newpie.co and we can help you give the best gifts!

Customized notes

Our handwritten notes are a great personal touch. Take advantage of this service by adding your personal sentiments to the Contact page. Please include your name and order number and we would be happy to include this with your delivery.